FAQs & Policies
Clear standards protect the experience on both sides. Below are our booking requirements, payment structure, travel and early start policies, and what to expect.
Q: How do I secure my date?
A: Dates are secured only with a signed contract and a 50% non-refundable retainer.
Q: What is the early start fee?
A: Call times before 8:00 AM incur an early start fee per artist. This is confirmed in your proposal once your timeline is finalized.
Q: Do I need to prepare anything?
A: You’ll receive a prep checklist after booking. In general: arrive with clean skin and follow product pause guidance for treatments where applicable.
Q: Do you have a minimum for on-site bridal bookings?
A: Yes. On-site bridal coverage requires a minimum of 5 total services (bride counts as one). This ensures proper artist allocation and a controlled timeline.
Q: What happens if I need to reschedule or cancel?
A: Retainers are non-refundable. Reschedule requests require a minimum of 30 days’ notice and are subject to availability. Late changes may forfeit the retainer and/or require additional payment due to schedule loss.
Q: How are travel fees calculated?
A: Travel is quoted per artist based on distance, time, parking/tolls, and schedule impact. Travel is presented as a single line item for clarity.
Q: What should I expect during my appointment?
A: Timely, structured execution. You’ll receive clear direction, professional setup, and controlled delivery designed for your environment and timeline.
Key Policies
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Booking requires contract + 50% non-refundable retainer
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Bridal on-site minimum: 4 total services
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Balance due two weeks prior
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Travel + early start fees confirmed in proposal
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Reschedules require 30 days’ notice; subject to availability
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Contract governs final terms
